Privacy Policy

1. Information We Collect

We collect several types of information from and about our users, including:

1.1 Personal Information

• Contact Information: Name, email address, phone number, and postal address when you create an account, make a purchase, or contact us.
• Payment Information: Credit card details, billing address, and other financial information necessary to process transactions. Note that complete payment information is not stored on our servers but is processed through secure third-party payment processors.
• Account Information: Username, password, and account preferences.
• Profile Information: Information you provide in your user profile, including trading experience, goals, and preferences.

1.2 Non-Personal Information

• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, navigation paths, and features used.
• Device Information: Information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Location Data: General location information derived from IP addresses or similar technologies.
• Log Data: Server logs, including IP addresses, browser type and settings, access times, and referring websites.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our products and services
• Process transactions and send related information, including confirmations, invoices, and receipts
• Respond to your inquiries, comments, and requests
• Communicate with you about products, services, offers, promotions, and events
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze usage patterns and trends to enhance user experience
• Detect, prevent, and address technical issues, fraud, or illegal activities
• Comply with legal obligations and enforce our terms of service

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: We share information with trusted third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: With your consent, we may share information with business partners to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Protection of Rights: We may share information to protect the rights, property, and safety of TradeWise, our customers, or others.

We do not sell your personal information to third parties.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Rectification: You can request that we correct inaccurate or incomplete information.
• Erasure: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information.
• Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your information based on our legitimate interests.
• Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and track information about how you interact with our website. Cookies are small data files that are placed on your device when you visit a website.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track marketing campaign effectiveness.

5.2 Cookie Management

You can manage your cookie preferences through our cookie consent tool when you first visit our website. You can also control cookies through your browser settings, which allow you to refuse all or some cookies or to be alerted when cookies are being sent.

Please note that disabling certain cookies may impact the functionality and features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security procedures and consider appropriate new security technology and methods as needed.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

8. International Data Transfers

We may transfer your personal information to countries other than the one in which you reside. When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

TradeWise
56049 Erick Ranch Suite 675
Robbieland, BC S0Y7N1
Email: [email protected]
Phone: +12833711905