Refund Policy

1. Refund Eligibility

Our refund eligibility criteria vary by product type. Please review the specific terms for each category below:

1.1 Digital Products and Software

For digital products and software (including Market Scanner Pro, Technical Analysis Toolkit, and Risk Management Dashboard):

• You may request a refund within 14 days of purchase if the product does not function as described or if you experience technical issues that our support team cannot resolve.
• To be eligible for a refund, you must provide detailed information about the issues encountered and cooperate with our technical support team in their attempts to resolve the problem.
• Refunds are not available if you simply change your mind or find the product unsuitable for your particular trading style or needs.

1.2 Educational Courses

For educational courses (including Trading Psychology Mastery Course and Algorithmic Trading Foundation):

• You may request a refund within 30 days of purchase if you have completed less than 25% of the course content.
• We offer a satisfaction guarantee for our courses. If you complete the entire course and are not satisfied with the content, you may request a refund within 30 days of purchase by submitting a detailed explanation of why the course did not meet your expectations.
• Access to course materials will be revoked upon refund approval.

1.3 Subscription Services

For subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting our customer support team.
• For monthly subscriptions, no refunds are provided for partial months. Your subscription will remain active until the end of the current billing cycle.
• For annual subscriptions, you may request a prorated refund for the unused portion if you cancel within 30 days of the initial purchase or renewal date.

2. Non-Refundable Items

The following purchases are generally non-refundable:

• Custom or personalized products created specifically for you
• Products that have been clearly marked as non-refundable at the time of purchase
• Products where you have been granted full access to download or view all content
• Products purchased with promotional discounts greater than 50% off the regular price
• Fees for services that have already been provided (such as one-on-one consulting or custom strategy development)

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request - [Order Number]"
2. Include the following information in your request:
   • Your full name and email address used for the purchase
   • Order number or transaction ID
   • Product or service for which you are requesting a refund
   • Date of purchase
   • Reason for the refund request
   • Any relevant details or documentation supporting your request (e.g., screenshots of technical issues)
3. Alternatively, you can fill out the refund request form on our Contact page.

3.2 Refund Review Timeline

Once we receive your refund request, we will:

• Acknowledge receipt of your request within 2 business days
• Review your request and purchase history within 5-7 business days
• If additional information is needed, we will contact you via email
• Notify you of our decision regarding your refund request

4. Refund Processing

4.1 Approved Refunds

If your refund request is approved:

• Refunds will be processed to the original method of payment used for the purchase
• Processing time typically takes 5-10 business days, depending on your payment provider
• For credit card payments, refunds may take 1-2 billing cycles to appear on your statement, depending on your card issuer
• Your access to the refunded product or service will be revoked upon refund approval

4.2 Partial Refunds

In some cases, we may offer partial refunds based on:

• The amount of time that has passed since the purchase
• The extent to which you have used or accessed the product or service
• Whether the product or service was purchased as part of a bundle or with promotional discounts

4.3 Refund Fees

Please note that:

• We do not charge administrative fees for processing refunds
• Original shipping charges (if applicable) are non-refundable
• Payment processing fees incurred by TradeWise may be deducted from the refund amount in certain circumstances, particularly for international transactions

5. Exceptional Circumstances

We recognize that exceptional circumstances may arise that are not covered by this policy. In such cases, please contact our customer support team, and we will review your situation on a case-by-case basis.

Exceptional circumstances may include:

• Accidental duplicate purchases
• Unauthorized purchases (you should also contact your payment provider immediately)
• Extended unavailability of services due to technical issues on our end
• Significant and demonstrable discrepancies between the product description and the actual product

6. Exchange Options

In some cases, rather than processing a refund, we may offer the following alternatives:

• Exchange for a different product of equal value
• Store credit that can be applied to future purchases
• Extended access to subscription services
• Access to additional resources to help you better utilize the product

7. Abuse Prevention

To maintain the integrity of our refund policy, we monitor refund requests for patterns of abuse. We reserve the right to:

• Deny refund requests that appear to be part of a pattern of excessive refunds
• Limit or block future purchases from customers who have a history of requesting refunds outside of our policy guidelines
• Take appropriate action against attempts to access and use products or services after receiving a refund

8. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Refund requests will be processed according to the policy in effect at the time of purchase.

9. Contact Information

If you have any questions about our Refund Policy, please contact us at:

TradeWise Customer Support
56049 Erick Ranch Suite 675
Robbieland, BC S0Y7N1
Email: [email protected]
Phone: +12833711905

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST.